Frequently Asked Questions
Everything you need to know about your HATOR electronics and orders.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
Does HATOR offer a warranty on electronic devices?
Yes, all HATOR electronics come with a comprehensive 24-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and select cryptocurrency payments for your convenience.
How can I track the status of my shipment?
Once your order ships, you will receive a confirmation email containing a unique tracking number and a link to our real-time tracking portal.
Are your products compatible with both Windows and macOS?
Most HATOR peripherals and devices are plug-and-play compatible with Windows, macOS, and Linux. Specific software features may vary by operating system.