Returns & Exchanges
At HATOR, we stand by the quality of our high-performance gear and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your setup. All electronic components must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your HATOR device in its original box, including all cables, manuals, and protective padding to prevent damage during transit.
Ship to HATOR
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing